RETURN AND REFUND POLICY
Any concern on returning the purchased product(s) that is sent to our support email address contact@plaverltd.com within 5 days from the arrival date will be eligible for a return/refund consideration.
Return & Refund eligibility requirements
All the purchases will not be entitled to a return acceptance and/or a refund or a replacement excepting the following cases:
- The product has been flawed, blemished or damaged.
- You received an incorrect item (wrong size, wrong color,…).
- A part of your item is missing.
Restriction: We only accept returns that were confirmed and authorized by our Customer Service. Any other return without our prior acceptance will not be refunded.
In case of a return, the product(s) must be returned with its original packages, unused, including all the accessories attached. Customers will be responsible for the package in case it is lost in transit or is not in its original condition. All the shipping fees for the return/exchange of the product will be at your expense.
Once the returned item is delivered to our warehouse, we will check the product condition and inform you about the refund within 5 – 7 days from the arrival date. If the returned product is confirmed to be new, in its original packaging, unused, and with all accessories attached, we will fully refund you the amount of your total order, excluding the return shipping fee.
The return procedure is required.
Our production and fulfillment department always commits the product to be shipped in perfect condition. However, there can be a mistake during our process that leads to your concern about the return. In such these cases, please follow all the instructions below:
- All returns must be initiated with a return request sent to our support email address contact@plaverltd.com within 5 days of the package's arrival date (the arrival date is defined as the date that shows the "delivered" status of your package's tracking number). Please send us your return reason, as well as evidence (photo, video,...) that the product is still in its original condition (new, unused) and proof of purchase, for each item (shipping label).
- We will consider your request once we receive it. Our customer service agent will respond to you within 24-48 hours.
- We are willing to assist you to complete the return process as long as you reply to our email. Therefore, if there is not any response from you in 5 days from the date you initiate your return request, your request will be permanently denied.
Return & Refund commitment
The following commitments apply to all the purchases with Jynter:
Purchasing with Jynter means that you have fully understood and agreed to all our policies and terms.
- After you receive our return confirmation, please return the package in 3 days. After returning the product, please send us the shipping label and the tracking number of your return as proof that you return in time.
Late or missing refund
In most cases, we will complete the refund process within 5 - 7 days. However, the process may be delayed or failed due to a systematic error so if you have not received your money for 15 days, please check your bank account first.
If there is an error or a late refund from the bank, please contact us via our support email contact@plaverltd.com for further assistance.
Cancellation
If you would like to cancel your order, please email us at contact@plaverltd.com within 6 hours after the purchase time. Any cancellation request received after 6 hours will not be accepted.
All the order information will be automatically printed in a shipping label as well as other process fees after you check out that cost us 10% of your total order so please be aware that this cost will be charged for your cancellation.
How to change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 12 hours on the same day.
Please check the order confirmation email which is sent to you right after your order is placed to check all the information.